ITSM Adapter for
SAP Solution Manager

  • Incident exchange between Solution Manager and ServiceNow​

Overview

  • This is a ServiceNow App
  • Instant bidirectional synchronization of changes
  • Automatic user creation
  • MSP ready, can integrate with multiple SAP Solution Manager systems

Send tickets across systems

You can send an incident from SAP Solution Manager to ServiceNow or the other way around. Incident attributes can be mapped and attachments are also handled. All changes in any of the systems are synchronized automatically. 

Send an incident to ServiceNow
Send an incident to Solution Manager
Propose and reject a solution
Accept a solution and close an incident

Contact us to get started.