We have chosen to rename our product because new features are added to easily enhance old transactions without ALV grids. Now can easily add new fields to transactions like MB51, VL10E, CR60, MR51, MB5B, S_ALR_87012301 and [...]
This post is about how STA Ticket System can maximize the return on your investment in setting up SAP Solution Manager Service Desk. Even though SolMan SD includes some useful information regarding the SAP system and [...]
In this post I will show you how you can integrate your SAP systems and ServiceNow using STA Ticket System. It takes a few hours to install and set up this integration that simplifies the way to create [...]
What our customers and partners say
When STA Consulting contacted us regarding a collaboration for our mutual customer EGLO we had a good feeling from the start. We always felt that STA is a technically competent and efficient partner and we look forward to repeating the collaboration for other customers.
The international orientation of the EGLO Group and the associated complexity of IT systems as well as the variety of users with different skills is an enormous challenge for our helpdesk. Particularly in the SAP area incomplete or insufficiently formulated support requests can often be processed with a great deal of extra effort and additional communication. We expect a significant improvement of the actual situation by using STA Ticket System.
Previously, tickets were always sent as an unstructured e-mail, usually without detailed technical information for the relevant 1st Level Support. With having STA Ticket System completely integrated in SAP, all this data is automatically provided in a structured form. This saves our helpdesk staff a lot of communication thus end users’ valuable working time.
The installation of STA Ticket System went smoothly and by following the supplied installation instructions was no problem at all. With extensive testing, the tool was put through its paces. Reported problems or adjustment requests were dealt promptly by STA and processed to 100%, so the Ticketing Tool is tailored for the needs of EGLO.
It is also important that our existing ticketing tool (i-net HelpDesk) can still be used as a central help desk system. Tickets in i-net were already reported via emails to a central address for the help desk, and then further processed. STA Ticket System uses this ability to integrate and sends all information as an email (including all attachments) to this address. Thus further processing in i-net does not change. Settings in i-net for STA Ticket System are minimal and with the appropriate guidance are done within a few minutes.