Ticket System for SAP
Integrate your external ITSM platform with SAP*
* or supercharge your SAP Solution Manager Service Desk
Automatic data collection
Enrich tickets with technical details about the SAP system, user, program etc.
All screen fields are included in order to provide data for reproducing the error.
A screenshot and an authorization report (SU53) is added automatically to every ticket.
Integrate with any ITSM tool that support APIs like ServiceNow, HP Service Manager, JIRA Service Desk, BMC Remedy etc.
SAP Solution Manager
Enhance your Solution Manager Service Desk functionality by adding extra attachments to Support Messages.
The product works with Fiori apps via the standard Contact Support module of SAP Solution Manager.
360° view on the problem
37% of ticket resolution time is spent in status “Awaiting clarification”
All relevant information is added to a PDF document that is attached to the ticket created by STA Ticket System. This drastically reduces the need to contact the requester to clarify the details via phone or email.
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SAP IT managers
SAP support experts
SAP end users
Learn how EGLO have boosted their SAP support processes by integrating SAP and i-Net Helpdesk.
Scoped ServiceNow App
ITSM Connector for SAP is a certified ServiceNow App available as a free download on the ServiceNow store.
See how it works
Make the next step
Schedule a demo
Let’s make a conference call and show you how our products work and answer all your questions.
Download a free trial
Get a free 30-day trial and test the product in your own SAP systems.
Get in touch
Still have questions? Do not hesitate to contact us and get them answered.
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