Ticket System for SAP

Nobody likes long ticket resolution times.

Why is it good for you?

SAP IT managers

  • Reduce ticket resolution times
  • Boost your KPIs, offer better SLAs
  • Cut SAP maintenance costs
  • Easy installation

SAP support experts

  • Technical details in all tickets
  • Less communication required
  • Screenshot added automatically
  • Authorization report attached

SAP end users

  • Create tickets from SAP GUI
  • Integration with your ITSM systems
  • Less manual typing
  • Get your tickets resolved faster

Features

Email integration

Send tickets as emails from SAP and transform them to requests in your ITSM system.

API integration

Integrate with ITSM tools that support APIs like ServiceNow, Zendesk, BMC Remedy etc.

SAP Solution Manager

Enhance your Service Desk functionality by adding extra attachments to Support Messages.

Attachments

A screenshot and an authorization report (SU53) is added automatically.

Technical details

All technical details are added like SAP system, user and program information.

Business context

All screen fields are included in order to provide data for reproducing the error.

Out of the box

You can install the product in one hour and start using it. We also provide remote installation services.

Customizable

You can add extra fields and custom business logic to the main screen to tailor the solution to your needs.

Default customizing

We deliver the product with default configurations. Maintain usernames, email addresses and you are ready.

360° view on the problem

37% of ticket resolution time is spent in status “Awaiting clarification”

All relevant information is added to a PDF document that is attached to the ticket created by STA Ticket System. This drastically reduces the need to contact the requester to clarify the details via phone or email.

Previously, tickets were always sent as an unstructured e-mail, usually without detailed technical information for the relevant 1st Level Support. With having STA Ticket System completely integrated in SAP, all this data is automatically provided in a structured form. This saves our helpdesk staff a lot of communication thus end users’ valuable working time.
Alexander Gamper, EGLO Leuchten GmbH
Alexander Gamper
SAP IT Manager, EGLO Leuchten GmbH

Case studies

Learn how EGLO have boosted their SAP support processes by integrating SAP and i-Net Helpdesk.

Integrations

Learn how STA Ticket System can integrate SAP and 3rd party ITSM systems.

See how it works

Make the next step

Schedule a demo

Let’s make a conference call and show you how our products work and answer all your questions.

Download a free trial

Get a free 30-day trial and test the product in your own SAP systems.

Get in touch

Still have questions? Do not hesitate to contact us and get them answered.

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