Ticket System for SAP
Nobody likes long ticket resolution times.
Why is it good for you?
SAP IT managers
SAP support experts
SAP end users
Send tickets as emails from SAP and transform them to requests in your ITSM system.
Integrate with ITSM tools that support APIs like ServiceNow, Zendesk, BMC Remedy etc.
SAP Solution Manager
Enhance your Service Desk functionality by adding extra attachments to Support Messages.
A screenshot and an authorization report (SU53) is added automatically.
All technical details are added like SAP system, user and program information.
All screen fields are included in order to provide data for reproducing the error.
You can add extra fields and custom business logic to the main screen to tailor the solution to your needs.
We deliver the product with default configurations. Maintain usernames, email addresses and you are ready.
360° view on the problem
37% of ticket resolution time is spent in status “Awaiting clarification”
All relevant information is added to a PDF document that is attached to the ticket created by STA Ticket System. This drastically reduces the need to contact the requester to clarify the details via phone or email.
Learn how EGLO have boosted their SAP support processes by integrating SAP and i-Net Helpdesk.
See how it works
Make the next step
Schedule a demo
Let’s make a conference call and show you how our products work and answer all your questions.
Download a free trial
Get a free 30-day trial and test the product in your own SAP systems.
Get in touch
Still have questions? Do not hesitate to contact us and get them answered.
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