Learn about the integration of SAP systems with ServiceNow ITSM in a company- and worldwide ERP environment. The solution has been implemented using a certified, out of the box SAP add-on product called ITSM Connector for SAP. This session will expand on how to best integrate the features of this product into a complex service organization to establish a lean ticket routing process, which leads to highly reduced Mean Time to Resolve.

You will:

• Learn how to seamlessly incorporate the ITSM Connector into your existing applications architecture.
• Explore the methods and strategies that led to a 50% reduction in SAP incident resolution time.
• Understand the essential project planning cornerstones and how to prepare for potential obstacles in a company-wide rollout.