Fiori App Support Add-on

Fiori App Support menu item

Overview

Automatic SAP Note Search

The add-on searches for SAP Notes that are not in the system, based on the current Fiori App, Transaction Code or Web Dynpro component. You can check each one out with a single click.

Relevant SAP Notes - search based on Fiori App ID

Relevant SAP Notes - search based on Transaction code

Add extra details

The standard Fiori App Support popup window displays only the system name and client number of the affected system.

Standard System details

Standard system details: only the name and client number

However, there is much more information that can be very useful for troubleshooting. The Fiori App Support  Add-on retrieves everything that can speed up issue resolution process.

System and user details #1 - Embedded Server scenario

System and user details #2 - Embedded Server scenario

System and user details #1 - Separate Frontend and Backend

System and user details #2 - Separate Frontend and Backend

Available in all systems

The standard App Support plugin is available only in S/4HANA systems by default. However, it can be activated and enhanced using our add-on in any ABAP based system. The only requirement is component SAP_UI release 7.54 SP06, and SAPUI5 1.71.

Enhanced App Support in an ECC system

Enhanced App Support in a Solution Manager system

Enriched Excel export

All the extra data is part of the Excel file that can be downloaded from the App Support screen.

System details added to Excel sheet

Relevant SAP notes added to Excel sheet

Automatically ATTACH to incidents

The Fiori App Support Add-on is 100% integrated with our ITSM Connector for SAP, meaning that if you create an incident using that, the App Support Excel sheet will be added automatically to the ticket in your ITSM platform (ServiceNow, Jira, BMC Remedy, Micro Focus Service Manager etc.).

Creating a ServiceNow incident using ITSM Connector for SAP

The incident is created successfully

The generated incident with automatic routing and categorization

Attachments added automatically, including the App Support Excel sheet

Additional Fiori details saved in ServiceNow

Integration with Solution Manager ITSM

Using together with the ITSM Connector for SAP, you can create an incidents in Solution Manager ITSM too, having the App Support Excel sheet attached automatically.

Creating a Solution Manager incident

Success message with the ticket number

The incident in Solution Manager

The attachments added to the incident

Specify the export language

You can define the language in which the Excel sheet is generated. This is very useful if the communication language of your service desk may be different from the language of some of your SAP users.

Even if your end user logs in in Chinese, the Excel sheet can be generated in English.

Configuration settings

User logged in and launched App Support in Italian, but Excel export is still in the language specified in configuration

Cost effective

Pricing is low and simple: flat 300 EUR per month. Price includes insallation support and maintenance, and free upgrades.

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