Fiori App Support Add-on
- Supercharge Fiori App Support
- Reduce incident resolution times
- Full integration with ITSM Connector
The add-on searches for SAP Notes that are not in the system, based on the current Fiori App, Transaction Code or Web Dynpro component. You can check each one out with a single click.
Relevant SAP Notes - search based on Fiori App ID
Relevant SAP Notes - search based on Transaction code
The standard Fiori App Support popup window displays only the system name and client number of the affected system.
Standard system details: only the name and client number
However, there is much more information that can be very useful for troubleshooting. The Fiori App Support Add-on retrieves everything that can speed up issue resolution process.
System and user details #1 - Embedded Server scenario
System and user details #2 - Embedded Server scenario
System and user details #1 - Separate Frontend and Backend
System and user details #2 - Separate Frontend and Backend
The standard App Support plugin is available only in S/4HANA systems by default. However, it can be activated and enhanced using our add-on in any ABAP based system. The only requirement is component SAP_UI release 7.54 SP06, and SAPUI5 1.71.
Enhanced App Support in an ECC system
Enhanced App Support in a Solution Manager system
All the extra data is part of the Excel file that can be downloaded from the App Support screen.
System details added to Excel sheet
Relevant SAP notes added to Excel sheet
The Fiori App Support Add-on is 100% integrated with our ITSM Connector for SAP, meaning that if you create an incident using that, the App Support Excel sheet will be added automatically to the ticket in your ITSM platform (ServiceNow, Jira, BMC Remedy, Micro Focus Service Manager etc.).
Creating a ServiceNow incident using ITSM Connector for SAP
The incident is created successfully
The generated incident with automatic routing and categorization
Attachments added automatically, including the App Support Excel sheet
Additional Fiori details saved in ServiceNow
Using together with the ITSM Connector for SAP, you can create an incidents in Solution Manager ITSM too, having the App Support Excel sheet attached automatically.
Creating a Solution Manager incident
Success message with the ticket number
The incident in Solution Manager
The attachments added to the incident
You can define the language in which the Excel sheet is generated. This is very useful if the communication language of your service desk may be different from the language of some of your SAP users.
Even if your end user logs in in Chinese, the Excel sheet can be generated in English.
Configuration settings
User logged in and launched App Support in Italian, but Excel export is still in the language specified in configuration
Pricing is low and simple: flat 300 EUR per month. Price includes insallation support and maintenance, and free upgrades.
UPCOMING WEBINAR:
Support your S/4HANA transition by integrating ServiceNow ITSM
2022.09.13 10:00 CET