SAP - ITSM integration videos
See how you can enhance and simplify your SAP support processes with an integration with different ITSM systems
SAP - ServiceNow integration
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ServiceNow: Report an error in SAP transaction VA05N attaching an authorization report
This video shows you how an authorization problem in transaction VA05 (List of Sales Orders) can be reported to your service desk along with the business context (the SAP selection screen field contents) and an authorization report.
If you run into an error in an SAP system, you can report it directly from SAP via STA Ticket System. This add-on for SAP systems can create Incidents in ServiceNow with all relevant information added including information about the SAP system, user and currently running program. All screen fields can be added automatically to the ticket which results in quicker creation of tickets and the elimination of typos.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating SAP and ServiceNow, visit https://sta-technologies.com/integrate-servicenow-and-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Check out our other add-ons for SAP at https://sta-technologies.com -
Send SAP tickets to the service desk as email and forward to an ITSM system
This video shows you how you can send error reports from SAP to your service desk as an email.
If support staff considers it as a real problem (not a user mistake), they can forward it to an ITSM system. This demo uses ServiceNow as an example where we create an incident.
Functional errors in SAP can be reported them directly from SAP using STA Ticket System. This add-on for SAP systems can be configured to send tickets as emails to a specified email address of the service desk. Using this technique, your SAP users don't have to write emails, pick up the phone or log into ServiceNow to create an incident.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating SAP and ServiceNow, visit https://sta-technologies.com/integrate-servicenow-and-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Check out our other add-ons for SAP at https://sta-technologies.com -
ServiceNow: Add business context of an SAP S/4 HANA error to a ServiceNow incident
This video shows you how an error in transaction FB50 (Enter G/L account document) can be reported to your service desk along with the business context - the SAP screen field contents.
If you experience an error in an SAP system, you can report it directly from SAP via STA Ticket System. This add-on for SAP systems can create Incidents in ServiceNow with all relevant information added including information about the SAP system, user and currently running program. All screen fields can be added automatically to the ticket which results in quicker creation of tickets and the elimination of typos.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating SAP and ServiceNow, visit https://sta-technologies.com/integrate-servicenow-and-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Check out our other add-ons for SAP at https://sta-technologies.com -
Ticket System for SAP - integration using emails - full Installation
This video shows you how to install STA Ticket System to send error messages as emails to the IT service desk.
After the installation, you can see some typical examples of using this functionality.
Once this is set up, your SAP users will be able to create tickets directly from the SAP GUI. All created tickets will contain a complete information package (SAP system, user, current program, screen fields etc.) as well as screenshots, authorization report etc.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
Learn more at https://sta-technologies/ticket-system-for-sap/
Check out our other add-ons for SAP at https://sta-technologies.com -
ServiceNow: attach a shortcut to S/4HANA transaction to an incident in ServiceNow
This video shows you how to attach a shortcut to a problematic SAP transaction to your service desk tickets.
Whenever you run into a problem in SAP, you can report it directly from the SAP GUI using STA Ticket System. This SAP add-on can create an Incident in ServiceNow with all relevant information included and a shortcut to the problematic transaction. Support experts can simply double-click on the shortcut file and the transaction will open in the relevant SAP system.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating SAP and ServiceNow, visit https://sta-technologies.com/integrate-servicenow-and-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Check out our other add-ons for SAP at https://sta-technologies.com -
ServiceNow: report an SAP short dump from the SAP GUI
If a fatal error occurs in SAP (usually called "short dump"), you can report it directly from SAP using STA Ticket System. This SAP add-on can create an Incident in ServiceNow with all relevant information enclosed and the whole short dump attached as an HTML file.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating SAP and ServiceNow, visit https://sta-technologies.com/integrate-servicenow-and-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Check out our other add-ons for SAP at https://sta-technologies.com -
ServiceNow: report an S/4HANA functional error from the SAP GUI
This video shows you how an error in transaction CKUC (Multilevel Unit Costing) can be reported to your service desk.
Whenever a functional error happens in your S/4HANA system, your SAP users can report them directly from SAP via STA Ticket System.
This add-on for SAP systems can create Incidents in ServiceNow with all relevant information added including information about the SAP system, user and currently running program. All screen fields can be added automatically to the ticket which results in quicker creation of tickets and the elimination of typos.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating SAP and ServiceNow, visit https://sta-technologies.com/integrate-servicenow-and-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Check out our other add-ons for SAP at https://sta-technologies.com -
ServiceNow: report an SAP authorization problem in VA03 from the SAP GUI
This video shows you how to report an authorization problem to your service desk.
If your SAP users have authorization problems in an SAP system, they can report it directly from the SAP user interface using STA Ticket System. This SAP add-on can create Incidents in ServiceNow with all relevant information enclosed including the standard SAP authorization report (output of transaction SU53).
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating SAP and ServiceNow, visit https://sta-technologies.com/integrate-servicenow-and-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Check out our other add-ons for SAP at https://sta-technologies.com -
ServiceNow - SAP integration using Inbound Email Actions - Configuration
This video shows you how to install STA Ticket System to integrate SAP and ServiceNow systems using Inbound Email Actions.
See how easy it is to implement this interface using STA Ticket System. After the installation, you can see a typical example of using this connection: reporting a functional error in SAP.
ServiceNow can create incidents (and other objects) based on incoming emails using its Inbound Email Actions. Our SAP add-on can be configured to send tickets as emails to a specified email address, which is monitored by ServiceNow. Using this technique, your SAP users don't have to write emails, pick up the phone or log into ServiceNow to create an incident.
Once this interface is set up, your SAP users will be able to create tickets directly from the SAP GUI. All created tickets will contain a complete information package (SAP system, user, current program, screen fields etc.) as well as screenshots, authorization report etc.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating SAP and ServiceNow, visit https://sta-technologies.com/integrate-servicenow-and-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Check out our other add-ons for SAP at https://sta-technologies.com -
ServiceNow - S/4 HANA integration - full installation of STA Ticket System
This video shows you how to install STA Ticket System to integrate SAP S/4 HANA and ServiceNow systems using the REST API.
Learn how easily you can implement this interface using STA Ticket System. After the installation tutorial, you can see how you can report an error in SAP.
ServiceNow has a REST API which can be used to create Incidents. Our SAP add-on can be configured to use this interface so your SAP users don't have to write emails, pick up the phone or log into ServiceNow to create an incident.
Once this connection is configured, your SAP users will be able to report errors directly from the SAP user interface. All created tickets will contain a complete information package (SAP system, user, current program, screen fields etc.) as well as screenshots and an authorization report.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating SAP and ServiceNow, visit https://sta-technologies.com/integrate-servicenow-and-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Check out our other add-ons for SAP at https://sta-technologies.com -
Integration of SAP and ServiceNow
This video shows how you can integrate your SAP systems and ServiceNow using STA Ticket System using the REST API.
It takes only a few hours to install and set up this integration that simplifies the way of creating ServiceNow incidents. The biggest benefit is that the program automatically adds a lot of information to every incident, like system and user information, business context (screen field values) and program context (program names, screen numbers, call stack etc.). These features allow you to solve problems faster and significantly reduce SAP IT costs.
You can report errors right in SAP GUI (or Enterprise Portal), there is no need to open a browser window and log into ServiceNow to create the ticket manually. The simple process is:
1, Start STA Ticket System in the transaction where the error occurred using the System menu.
2, Enter a description of the problem and fill your ServiceNow fields.
3, Select the screen fields to include in the ticket.
4, Optionally the program can automatically attach authorization reports (SU53), short dumps, screenshots or any file you define.
5, Press “Send” to when you are finished. The program creates an incident in ServiceNow and attaches a PDF automatically that contains all technical and business data that helps business analysts and developers who will end up working on the incident.
You can add your own subscreen into the main screen of STA Ticket System along with any special business logic you require. We provide a template that you can use right out of the box.
For more information about integrating SAP and ServiceNow, visit https://sta-technologies.com/integrate-servicenow-and-sap/
For more information, visit https://sta-technologies.com/ticket-system-for-sap -
ServiceNow integration: ITSM Connector for SAP (scoped ServiceNow App)
ITSM Connector for SAP is a ServiceNow App that allows you to collect SAP-specific information for all your SAP incidents and have the following benefits:
- provide all details to your support staff so much less communication is required to clarify everything about a problem
- SAP end users have a quick and convenient way to report SAP errors
- SAP IT service managers can analyze the performance of the SAP support processes, identify gaps, bottlenecks and take action
All these benefits result in better KPIs, lower SAP IT costs and of course improved job satisfaction.
For more information, visit https://sta-technologies.com -
Create ServiceNow incidents enriched with screenshots and attachments
This Windows app lets you to create incidents in ServiceNow with a few clicks.
The biggest benefit is that a screenshot and information on the hardware and software environment is attached to the incident automatically. This provides a lot of valuable information for the IT support teams, which reduces communication overhead and cuts ticket resolution times.
For more information, visit https://sta-technologies.com/ticket-system-for-windows/ -
ServiceNow: eliminate duplicate incidents from your SAP service desk
Learn how you can reduce overall SAP ticket volume by up to 20% by displaying similar tickets recently submitted.
Your SAP end users will be able to either cancel the creation of a new incident or create a new one with a parent-child relationship to the master incident.
For more information, visit https://sta-technologies.com/eliminate-duplicate-tickets-from-your-it-service-desk/ -
ServiceNow - SAP Fiori integration - Creating an incident
You can create incidents in ServiceNow from SAP Fiori applications using STA Ticket System. Simply choose the standard "Create Support Message" menu item, enter a description and press send. Our SAP add-on will forward the ticket to ServiceNow.
Our add-on will include all relevant information in the incident (SAP system, program and user information, screen field contents, screenshot, authorization report etc.). This reduces extra communication between the caller and the service desk, which results in quicker ticket resolution.
For more information, visit https://sta-technologies.com/create-tickets-in-3rd-party-tools-from-sap-fiori-webgui-and-business-client/ -
ServiceNow - Reporting an incident from SAP Business Client
You can create ServiceNow incidents from any SAP transaction running in SAP Business Client. Simply use the System menu just like with the classic SAP GUI to create a ticket in an external ITSM system, like ServiceNow.
Our add-on will include all relevant information in the incident (SAP system, program and user information, screen field contents, screenshot, authorization report etc.). This reduces extra communication between the caller and the service desk, which results in quicker ticket resolution.
For more information, visit https://sta-technologies.com/create-tickets-in-3rd-party-tools-from-sap-fiori-webgui-and-business-client/ -
Integrate ServiceNow and SAP Solution Manager Monitoring and Alerting Infrastructure
Create ServiceNow incidents when an alert is raised in SAP Solution Manager MAI (Monitoring and Alerting Infrastructure).
This example shows how you can react to System Monitoring alerts and create ServiceNow incidents automatically, without any user activity.
You can implement your business logic to have a mapping between ServiceNow incident fields and alert attributes and you can also assign custom texts to to different alert types.
All SAP-related data can be saved to ServiceNow tables too using our scoped ServiceNow application. All this technical data can be blended with your standard reports and dashboards to provide more insights to your SAP service desk processes.
For more information, visit our website at https://sta-technologies.com -
ServiceNow: Automatic group determination based on SAP transaction or module
It is a very common strategy to have support teams per SAP module (like Material Management, Finance, Sales and Distributopn and so on) within an SAP IT service desk. Our Ticket System for SAP add-on can set the assignment group of an incident automatically, based on the attributes of the currently running SAP program.
When an SAP end user creates a ServiceNow incident using STA Ticket System, the add-on will automatically detect the current SAP transaction code and application component (MM, FI, SD etc.) and look up the default assignment group in a customizing table. If any records are found, the assignment group field will be populated.
Moreover, the assignment group can be displayed on the main screen or hidden from end users.
For more information, visit https://sta-technologies.com/automatic-support-group-determination-based-on-sap-transaction/ -
ServiceNow incident management - Reporting an SAP error using the self-service portal
See how you can conveniently report errors directly from SAP using STA Ticket System and the self-service customer portal of ServiceNow.
The process can be triggered directly from the SAP UI and our add-on automatically generates and downloads important attachments as a screenshot, authorization report and a PDF containing all information of the SAP user, system, running program, screen field contents etc.
As the last step, it automatically opens the service portal of ServiceNow and the temporary directory with the attachments.
This allows SAP end users to conveniently report errors using your existing support processes without the need to change how your IT service desk works.
For more information, visit https://sta-technologies.com -
ServiceNow Knowledge Base search in SAP
Reduce incoming ticket volume by displaying your relevant ServiceNow Knowledge Base articles in SAP.
In this example we create an incoming invoice using transaction MIRO and receive an error message. Upon creating a new ticket from the SAP GUI, a Knowledge Base search is performed based on the subject of the ticket. All hits are displayed in SAP and we can read the KB articles by double-clicking on them. After realizing that we can solve the problem ourselves, we cancel the creation of a new ticket.
Let your SAP users find solutions for their problems instead of creating incidents that overload your service desk and can be solved easily by reading a Knowledge Base article.
For more information, visit https://sta-technologies.com
SAP - Zendesk integration
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Zendesk: report an S/4 HANA authorization problem from the SAP GUI
If your SAP users have authorization problems in an S/4HANA system, they can report it directly from the SAP user interface using STA Ticket System. This SAP add-on can create Incidents in Zendesk with all relevant information enclosed including the standard SAP authorization report (output of transaction SU53).
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating Zendesk and SAP, visit https://sta-technologies.com/integration-of-zendesk-and-sap-systems/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on Zendesk Apps Directory: https://www.zendesk.com/apps/support/sta-sap-connector/?source=app_directory -
Zendesk - SAP intregration using the REST API - full installation
This video shows you how to install STA Ticket System to integrate SAP and Zendesk systems using the REST API.
Learn how easily you can implement this interface using STA Ticket System. After the installation tutorial, you can see how you can report an SAP authorization problem.
Zendesk offers a REST API which can be used to create Incidents. Our SAP add-on can be configured to use this interface so your SAP users don't have to write emails, pick up the phone or log into Zendesk to create an incident.
Once this connection is configured, your SAP users will be able to report errors directly from the SAP user interface. All created tickets will contain a complete information package (SAP system, user, current program, screen fields etc.) as well as screenshots and an authorization report.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating Zendesk and SAP, visit https://sta-technologies.com/integration-of-zendesk-and-sap-systems/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on Zendesk Apps Directory: https://www.zendesk.com/apps/support/sta-sap-connector/?source=app_directory
Check out our other add-ons for SAP at https://sta-technologies.com -
Zendesk: report an S/4 HANA functional error and create an incident
This video shows you how an error in transaction CKUC (Multilevel Unit Costing) can be reported to your service desk.
Whenever a functional error happens in your S/4 HANA system, your SAP users can report them directly from SAP via STA Ticket System. This add-on for SAP systems can create Incidents in Zendesk with all relevant information added including information about the SAP system, user and currently running program. All screen fields can be added automatically to the ticket which results in quicker creation of tickets and the elimination of typos.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating Zendesk and SAP, visit https://sta-technologies.com/integration-of-zendesk-and-sap-systems/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on Zendesk Apps Directory: https://www.zendesk.com/apps/support/sta-sap-connector/?source=app_directory
Check out our other add-ons for SAP at https://sta-technologies.com -
Zendesk - SAP integration using the Mail API - full installation
This video shows you how to install STA Ticket System to integrate SAP and Zendesk systems using the Mail API.
Learn how easy it is to implement this interface using STA Ticket System. After the installation, you can see how you can report a functional error in SAP.
Zendesk can convert incoming emails to Incidents using its Mail API. Our SAP add-on can be configured to send tickets as emails to a specified email address, which is monitored by Zendesk. Using this technique, your SAP users don't have to write emails, pick up the phone or log into Zendesk to create a Request.
Once this interface is set up, your SAP users will be able to create tickets directly from the SAP GUI. All created tickets will contain a complete information package (SAP system, user, current program, screen fields etc.) as well as screenshots and an authorization report.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating Zendesk and SAP, visit https://sta-technologies.com/integration-of-zendesk-and-sap-systems/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on Zendesk Apps Directory: https://www.zendesk.com/apps/support/sta-sap-connector/?source=app_directory
Check out our other add-ons for SAP at https://sta-technologies.com -
Zendesk: attach a shortcut to S/4HANA transaction to an incident in Zendesk
This video shows you how to attach a shortcut to a problematic SAP transaction to your service desk tickets.
Whenever you run into a problem in SAP, you can report it directly from the SAP GUI using STA Ticket System. This SAP add-on can create an Incident in Zendesk with all relevant information included and a shortcut to the problematic transaction. Support experts can simply double-click on the shortcut file and the transaction will open in the relevant SAP system.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating Zendesk and SAP, visit https://sta-technologies.com/integration-of-zendesk-and-sap-systems/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on Zendesk Apps Directory: https://www.zendesk.com/apps/support/sta-sap-connector/?source=app_directory
Check out our other add-ons for SAP at https://sta-technologies.com -
Zendesk: report an SAP short dump from the SAP GUI
If a fatal error occurs in SAP (usually called "short dump"), you can report it directly from SAP using STA Ticket System. This SAP add-on can create an Incident in Zendesk with all relevant information enclosed and the whole short dump attached as an HTML file.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating Zendesk and SAP, visit https://sta-technologies.com/integration-of-zendesk-and-sap-systems/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on Zendesk Apps Directory: https://www.zendesk.com/apps/support/sta-sap-connector/?source=app_directory
Check out our other add-ons for SAP at https://sta-technologies.com -
Zendesk: report an SAP authorization problem in VA03 from the SAP GUI
This video shows you how to report an SAP authorization problem to your service desk.
If your SAP users have authorization problems in an SAP system, they can report it directly from the SAP user interface using STA Ticket System. This SAP add-on can create Incidents in Zendesk with all relevant information enclosed including the standard SAP authorization report (output of transaction SU53).
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating Zendesk and SAP, visit https://sta-technologies.com/integration-of-zendesk-and-sap-systems/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on Zendesk Apps Directory: https://www.zendesk.com/apps/support/sta-sap-connector/?source=app_directory
Check out our other add-ons for SAP at https://sta-technologies.com
SAP - ManageEngine ServiceDesk Plus integration
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ServiceDesk Plus On Demand: report an S/4 HANA functional error from the SAP GUI
This video shows you how an error in transaction BP (Business Partner) can be reported to your service desk.
Whenever a functional error happens in your S/4 HANA system, your SAP users can report them directly from SAP via STA Ticket System. This add-on for SAP systems can create Requests in ManageEngine ServiceDesk Plus with all relevant information added including information about the SAP system, user and currently running program. All screen fields can be added automatically to the ticket which results in quicker creation of tickets and the elimination of typos.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating ME SDP, visit https://sta-technologies.com/integrate-servicedesk-plus-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on ManageEngine Marketplace: https://marketplace.manageengine.com/servicedesk-plus-connector-for-sap
Check out our other add-ons for SAP at https://sta-technologies.com -
ServiceDesk Plus On Demand: report an SAP short dump from the SAP GUI
If a fatal error happens in SAP ("short dump"), you can report it directly from the SAP GUI using STA Ticket System. This SAP add-on can create a Request in ManageEngine ServiceDesk Plus with all relevant information included and the whole short dump attached as an HTML file.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating ME SDP, visit https://sta-technologies.com/integrate-servicedesk-plus-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on ManageEngine Marketplace: https://marketplace.manageengine.com/servicedesk-plus-connector-for-sap
Check out our other add-ons for SAP at https://sta-technologies.com -
Use Email Commands to integrate SAP and ServiceDesk Plus On Demand - full istallation
This video shows you how to install STA Ticket System to integrate SAP and ManageEngine ServiceDesk Plus On Demand systems using Email Commands.
See how easy it is to implement this interface using STA Ticket System. After the installation, you will see how you can report a functional error in SAP.
ManageEngine ServiceDesk Plus can convert incoming emails to Requests using Email Commands. Our SAP add-on can be configured to send tickets as emails to a specified email address, which is monitored by ManageEngine ServiceDesk Plus. Using this technique, your SAP users don't have to write emails, pick up the phone or log into ME SDP to create a Request.
Once this interface is set up, your SAP users will be able to create tickets directly from the SAP GUI. All created tickets will contain a complete information package (SAP system, user, current program, screen fields etc.) as well as screenshots and an authorization report.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating ME SDP, visit https://sta-technologies.com/integrate-servicedesk-plus-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on ManageEngine Marketplace: https://marketplace.manageengine.com/servicedesk-plus-connector-for-sap
Check out our other add-ons for SAP at https://sta-technologies.com -
Integrate SAP and ServiceDesk Plus On Demand using the REST API - full installation
This video shows you how to install STA Ticket System to integrate SAP and ManageEngine ServiceDesk Plus On Demand systems using the REST API.
Learn how easily you can implement this interface using STA Ticket System. After the installation tutorial, you can see how you can report an SAP authorization problem.
ManageEngine ServiceDesk Plus provides a REST API which can be used to create Requests. Our SAP add-on can be configured to use this interface so your SAP users don't have to write emails, pick up the phone or log into ME SDP to create a Request.
Once this connection is configured, your SAP users will be able to report errors directly from the SAP user interface. All created tickets will contain a complete information package (SAP system, user, current program, screen fields etc.) as well as screenshots and an authorization report.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating ME SDP, visit https://sta-technologies.com/integrate-servicedesk-plus-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on ManageEngine Marketplace: https://marketplace.manageengine.com/servicedesk-plus-connector-for-sap
Check out our other add-ons for SAP at https://sta-technologies.com -
ServiceDesk Plus On Demand: attach a shortcut to S/4 HANA transaction to a request
This video shows you how to attach a shortcut to a problematic SAP transaction to your service desk tickets.
Whenever you run into a problem in SAP, you can report it directly from the SAP GUI using STA Ticket System. This SAP add-on can create a Request in ManageEngine ServiceDesk Plus with all relevant information included and a shortcut to the problematic transaction. Support experts can simply double-click on the shortcut file and the transaction will open in the relevant SAP system.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating ME SDP, visit https://sta-technologies.com/integrate-servicedesk-plus-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on ManageEngine Marketplace: https://marketplace.manageengine.com/servicedesk-plus-connector-for-sap
Check out our other add-ons for SAP at https://sta-technologies.com -
ServiceDesk Plus On Demand: report a short dump in S/4 HANA from the SAP GUI
This video shows you how to report a short dump to your service desk.
If a fatal error happens in S/4 HANA ("short dump"), you can report it directly from the SAP GUI using STA Ticket System. This SAP add-on can create a Request in ManageEngine ServiceDesk Plus with all relevant information included and the whole short dump attached as an HTML file.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating ME SDP, visit https://sta-technologies.com/integrate-servicedesk-plus-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on ManageEngine Marketplace: https://marketplace.manageengine.com/servicedesk-plus-connector-for-sap
Check out our other add-ons for SAP at https://sta-technologies.com -
ServiceDesk Plus On Demand: report an S/4 HANA authorization problem from the SAP GUI
If your SAP users have authorization problems in an S/4HANA system, they can report it directly from the SAP user interface using STA Ticket System. This SAP add-on can create Requests in ManageEngine ServiceDesk Plus with all relevant information enclosed including the standard SAP authorization report (output of transaction SU53).
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating ME SDP, visit https://sta-technologies.com/integrate-servicedesk-plus-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on ManageEngine Marketplace: https://marketplace.manageengine.com/servicedesk-plus-connector-for-sap
Check out our other add-ons for SAP at https://sta-technologies.com -
Create ServiceDesk Plus On Demand requests enriched with screenshots and attachments
This Windows app lets you to create requests in ManageEngine ServiceDesk Plus On Demand with a few clicks.
Furthermore, screenshots and information on the hardware and software environment can be attached to the request. This provides a lot of additional information for the IT support teams, which reduces communication overhead and cuts ticket resolution times.
For more information, visit https://sta-technologies.com/ticket-system-for-windows/ -
ServiceDesk Plus On Demand: Automatic group determination based on SAP transaction
Usually SAP IT service desk has support teams per module, like Material Management, Finance, Sales and Distributopn and so on. Our Ticket System for SAP add-on can automatically set the support group of a request in ManageEngine ServiceDesk Plus On Demand based on the properties of the currently running program.
When an SAP user submits a ticket through STA Ticket System, the add-on will automatically detect the current SAP transaction code and application component (MM, FI, SD etc.) and look up the default group in a configuration table. This is how you can assign a support group automatically.
Additionally, the support group can be displayed on the main screen or hidden from users.
For more information, visit https://sta-technologies.com/automatic-support-group-determination-based-on-sap-transaction/ -
ServiceDesk Plus On Demand - Reporting an SAP error using the self-service portal
Learn how easily you can report errors directly from SAP systems using STA Ticket System and the self-service customer portal of ManageEngine ServiceDesk Plus On Demand.
The process can be started directly from the SAP UI where the error happened and our add-on automatically creates and downloads important attachments such as a screenshot, authorization report and a PDF containing all information of the SAP user, system, running program, screen field contents etc.
Finally, it automatically opens the service portal of ServiceDesk Plus On Demand and the temporary directory with the attachments.
This way SAP end users can conveniently SAP problems using your existing support processes without the need to change how your IT service desk works.
For more information, visit https://sta-technologies.com
SAP - ManageEngine ServiceDesk Plus On Premise integration
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Connect SAP and ServiceDesk Plus using the REST API - full installation
This video shows you how to install STA Ticket System to integrate SAP and ManageEngine ServiceDesk Plus systems using the REST API.
Learn how easily you can connect your SAP and ME SDP systems using STA Ticket System. After the installation, we show your how you can report an SAP authorization problem.
ManageEngine ServiceDesk Plus offers a REST API which allows you to create Requests. Our SAP add-on can be set up to use this API so your SAP users don't have to write emails, pick up the phone or log into ME SDP to create a Request.
Once this connection is configured, your SAP users will be able to report errors directly from the SAP user interface. All created Requests will contain a complete information package (SAP system, user, current program, screen fields etc.) as well as screenshots and an authorization report (SU53).
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating ME SDP, visit https://sta-technologies.com/integrate-servicedesk-plus-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on ManageEngine Marketplace: https://marketplace.manageengine.com/servicedesk-plus-connector-for-sap
Check out our other add-ons for SAP at https://sta-technologies.com -
Use Email Commands to connect SAP and ServiceDesk Plus - full installation
This video shows you how to install STA Ticket System to integrate SAP and ManageEngine ServiceDesk Plus systems using Email Commands.
Watch how easy it is to implement this email-based interface using STA Ticket System. After the installation, you can see how you can report a functional error in SAP.
ManageEngine ServiceDesk Plus can create Requests based on incoming emails using Email Commands. Our SAP add-on can be configured to send error reports as emails to a specified email address, which is monitored by ManageEngine ServiceDesk Plus. Using this solution, your SAP users won't have to write emails, pick up the phone or log into ME SDP to create a Request.
Once this interface is set up, your SAP users will be able to create tickets directly from the SAP GUI. All created tickets will contain a complete information package (SAP system, user, current program, screen fields etc.) as well as screenshots and an authorization report.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating ME SDP, visit https://sta-technologies.com/integrate-servicedesk-plus-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on ManageEngine Marketplace: https://marketplace.manageengine.com/servicedesk-plus-connector-for-sap
Check out our other add-ons for SAP at https://sta-technologies.com -
Create ServiceDesk Plus requests enriched with screenshots and attachments
This Windows application allows you to create requests in ManageEngine ServiceDesk Plus with a few clicks.
Additionally, a screenshot can be attached automatically along with hardware and software information of the client PC. This provides a lot of extra information for the IT support desk, which results in less communication overhead and quicker ticket resolution.
For more information, visit https://sta-technologies.com/ticket-system-for-windows/ -
SAP Fiori - ManageEngine ServiceDesk Plus integration - Creating a request
You can submit Requests to ServiceDesk Plus from SAP Fiori applications using STA Ticket System. Simply choose the standard "Create Support Message" menu item, enter a description and press send. Our SAP add-on will forward the ticket to ManageEngine ServiceDesk Plus.
Our add-on will include all relevant information in the incident (SAP system, program and user information, screen field contents, screenshot, authorization report etc.). This reduces extra communication between the requester and the service desk, which results in quicker ticket resolution.
For more information, visit https://sta-technologies.com/create-tickets-in-3rd-party-tools-from-sap-fiori-webgui-and-business-client/ -
ManageEngine ServiceDesk Plus - SAP Solution Manager integration
Create incidents in ServiceDesk Plus when alerts are triggered in SAP Solution Manager, without any manual effort.
Learn how easy it is to integrate SAP Solution Manager and ServiceDesk Plus using STA Ticket System for SAP.
This video shows how alerts triggered by the Monitoring and Alerting Infrastructure (MAI) are forwarded to ServiceDesk Plus.
All alert and metric details are added to the incident as well as hyperlinks to relevant SAP transactions where you can immediately start analyzing the problem.
For more information, visit https://sta-technologies.com -
ServiceDesk Plus: Automatic group determination based on SAP transaction
Usually SAP IT service desk has support teams per module, like Material Management, Finance, Sales and Distributopn and so on. Our Ticket System for SAP add-on can automatically set the support group of a request in ManageEngine ServiceDesk Plus based on the properties of the currently running program.
When an SAP user submits a ticket through STA Ticket System, the add-on will automatically detect the current SAP transaction code and application component (MM, FI, SD etc.) and look up the default group in a configuration table. This is how you can assign a support group automatically.
Additionally, the support group can be displayed on the main screen or hidden from users.
For more information, visit https://sta-technologies.com/automatic-support-group-determination-based-on-sap-transaction/ -
ServiceDesk Plus - Reporting an SAP error using the self-service portal
Learn how easily you can report errors directly from SAP systems using STA Ticket System and the self-service customer portal of ManageEngine ServiceDesk Plus On Demand.
The process can be started directly from the SAP UI where the error happened and our add-on automatically creates and downloads important attachments such as a screenshot, authorization report and a PDF containing all information of the SAP user, system, running program, screen field contents etc.
Finally, it automatically opens the service portal of ServiceDesk Plus On Demand and the temporary directory with the attachments.
This way SAP end users can conveniently SAP problems using your existing support processes without the need to change how your IT service desk works.
For more information, visit https://sta-technologies.com
SAP - Zendesk integration
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Zendesk: report an S/4 HANA authorization problem from the SAP GUI
If your SAP users have authorization problems in an S/4HANA system, they can report it directly from the SAP user interface using STA Ticket System. This SAP add-on can create Incidents in Zendesk with all relevant information enclosed including the standard SAP authorization report (output of transaction SU53).
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating Zendesk and SAP, visit https://sta-technologies.com/integration-of-zendesk-and-sap-systems/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on Zendesk Apps Directory: https://www.zendesk.com/apps/support/sta-sap-connector/?source=app_directory -
Zendesk - SAP intregration using the REST API - full installation
This video shows you how to install STA Ticket System to integrate SAP and Zendesk systems using the REST API.
Learn how easily you can implement this interface using STA Ticket System. After the installation tutorial, you can see how you can report an SAP authorization problem.
Zendesk offers a REST API which can be used to create Incidents. Our SAP add-on can be configured to use this interface so your SAP users don't have to write emails, pick up the phone or log into Zendesk to create an incident.
Once this connection is configured, your SAP users will be able to report errors directly from the SAP user interface. All created tickets will contain a complete information package (SAP system, user, current program, screen fields etc.) as well as screenshots and an authorization report.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating Zendesk and SAP, visit https://sta-technologies.com/integration-of-zendesk-and-sap-systems/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on Zendesk Apps Directory: https://www.zendesk.com/apps/support/sta-sap-connector/?source=app_directory
Check out our other add-ons for SAP at https://sta-technologies.com -
Zendesk: report an S/4 HANA functional error and create an incident
This video shows you how an error in transaction CKUC (Multilevel Unit Costing) can be reported to your service desk.
Whenever a functional error happens in your S/4 HANA system, your SAP users can report them directly from SAP via STA Ticket System. This add-on for SAP systems can create Incidents in Zendesk with all relevant information added including information about the SAP system, user and currently running program. All screen fields can be added automatically to the ticket which results in quicker creation of tickets and the elimination of typos.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating Zendesk and SAP, visit https://sta-technologies.com/integration-of-zendesk-and-sap-systems/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on Zendesk Apps Directory: https://www.zendesk.com/apps/support/sta-sap-connector/?source=app_directory
Check out our other add-ons for SAP at https://sta-technologies.com -
Zendesk - SAP integration using the Mail API - full installation
This video shows you how to install STA Ticket System to integrate SAP and Zendesk systems using the Mail API.
Learn how easy it is to implement this interface using STA Ticket System. After the installation, you can see how you can report a functional error in SAP.
Zendesk can convert incoming emails to Incidents using its Mail API. Our SAP add-on can be configured to send tickets as emails to a specified email address, which is monitored by Zendesk. Using this technique, your SAP users don't have to write emails, pick up the phone or log into Zendesk to create a Request.
Once this interface is set up, your SAP users will be able to create tickets directly from the SAP GUI. All created tickets will contain a complete information package (SAP system, user, current program, screen fields etc.) as well as screenshots and an authorization report.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating Zendesk and SAP, visit https://sta-technologies.com/integration-of-zendesk-and-sap-systems/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on Zendesk Apps Directory: https://www.zendesk.com/apps/support/sta-sap-connector/?source=app_directory
Check out our other add-ons for SAP at https://sta-technologies.com -
Zendesk: attach a shortcut to S/4HANA transaction to an incident in Zendesk
This video shows you how to attach a shortcut to a problematic SAP transaction to your service desk tickets.
Whenever you run into a problem in SAP, you can report it directly from the SAP GUI using STA Ticket System. This SAP add-on can create an Incident in Zendesk with all relevant information included and a shortcut to the problematic transaction. Support experts can simply double-click on the shortcut file and the transaction will open in the relevant SAP system.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating Zendesk and SAP, visit https://sta-technologies.com/integration-of-zendesk-and-sap-systems/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on Zendesk Apps Directory: https://www.zendesk.com/apps/support/sta-sap-connector/?source=app_directory
Check out our other add-ons for SAP at https://sta-technologies.com -
Zendesk: report an SAP short dump from the SAP GUI
If a fatal error occurs in SAP (usually called "short dump"), you can report it directly from SAP using STA Ticket System. This SAP add-on can create an Incident in Zendesk with all relevant information enclosed and the whole short dump attached as an HTML file.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating Zendesk and SAP, visit https://sta-technologies.com/integration-of-zendesk-and-sap-systems/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on Zendesk Apps Directory: https://www.zendesk.com/apps/support/sta-sap-connector/?source=app_directory
Check out our other add-ons for SAP at https://sta-technologies.com -
Zendesk: report an SAP authorization problem in VA03 from the SAP GUI
This video shows you how to report an SAP authorization problem to your service desk.
If your SAP users have authorization problems in an SAP system, they can report it directly from the SAP user interface using STA Ticket System. This SAP add-on can create Incidents in Zendesk with all relevant information enclosed including the standard SAP authorization report (output of transaction SU53).
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating Zendesk and SAP, visit https://sta-technologies.com/integration-of-zendesk-and-sap-systems/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on Zendesk Apps Directory: https://www.zendesk.com/apps/support/sta-sap-connector/?source=app_directory
Check out our other add-ons for SAP at https://sta-technologies.com
SAP Solution Manager Service Desk enhancements
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SAP Solution Manager Service Desk: reporting an authorization problem
If your users have authorization problems in a SAP system, they can create a Support Message in Solution Manager Service Desk using the Help menu. Our SAP add-on can enrich the Support Message with all relevant information enclosed including the standard SAP authorization report (output of transaction SU53).
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about SAP SolMan integration, visit https://sta-technologies.com/sap-solution-manager-service-desk-integration/
Learn more at https://sta-technologies/ticket-system-for-sap/
Check out our other add-ons for SAP at https://sta-technologies.com -
SAP Solution Manager Service Desk: reporting a functional problem int transaction BP
Whenever a functional error happens in your SAP systems, your SAP userscan create a Support Message in Solution Manager Service Desk using the Help menu. Our SAP add-on can enrich the Support Message with all relevant information enclosed including information about the SAP system, user and currently running program. All screen fields can be added automatically to the ticket which results in quicker creation of tickets and the elimination of typos.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about SAP SolMan integration, visit https://sta-technologies.com/sap-solution-manager-service-desk-integration/
Learn more at https://sta-technologies/ticket-system-for-sap/
Check out our other add-ons for SAP at https://sta-technologies.com -
SAP Solution Manager Service Desk: attach a transaction shortcut to a Support Message
This video shows you how to attach a shortcut to a problematic SAP transaction to your Service Desk tickets.
Whenever you run into a problem in SAP, your SAP userscan create a Support Message in Solution Manager Service Desk using the Help menu. Our SAP add-on can enrich the Support Message with all relevant information enclosed including information about the SAP environment and a shortcut to the problematic transaction. Support experts can simply double-click on the shortcut file and the transaction will open in the relevant SAP system.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about SAP SolMan integration, visit https://sta-technologies.com/sap-solution-manager-service-desk-integration/
Learn more at https://sta-technologies/ticket-system-for-sap/
Check out our other add-ons for SAP at https://sta-technologies.com -
SAP Solution Manager Service Desk: reporting a short dump
If a fatal error occurs in SAP (usually called "short dump"), you can create a Support Message in Solution Manager Service Desk using the Help menu. Our SAP add-on can enrich the Support Message with all relevant information and attach the whole short dump as an HTML file.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about SAP SolMan integration, visit https://sta-technologies.com/sap-solution-manager-service-desk-integration/
Learn more at https://sta-technologies/ticket-system-for-sap/
Check out our other add-ons for SAP at https://sta-technologies.com -
Enhance SAP Solution Manager Service Desk using STA Ticket System - Installation
This video shows you how to install STA Ticket System to add extra features to your SAP Solution Manager Service Desk. After the installation tutorial, you can see how you can report a functional error and an authorization problem.
SAP users can create Support Messages from the SAP GUI. Our SAP add-on can be configured enhance this existing process by adding extra information to each Support Message. Screenshots, authorization reports and short dumps can be attached automaticcally as well as custom fields. There are two options to choose from: either not show any new screens just add the extra attachments or the main screen of STA Ticket System can be displayed where the user can enter extra information.
Once this enhancement is configured, your SAP users can report errors the same way as before, no additional training is required. All created tickets will contain a complete information package (SAP system, user, current program, screen fields etc.) as well as screenshots and an authorization report.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about SAP SolMan integration, visit https://sta-technologies.com/sap-solution-manager-service-desk-integration/
Learn more at https://sta-technologies/ticket-system-for-sap/
Check out our other add-ons for SAP at https://sta-technologies.com
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