SAP - ITSM integration videos

This video shows you how you can send error reports from SAP to your service desk as an email.

If support staff considers it as a real problem (not a user mistake), they can forward it to an ITSM system. This demo uses ServiceNow as an example where we create an incident.

Functional errors in SAP can be reported them directly from SAP using STA Ticket System. This add-on for SAP systems can be configured to send tickets as emails to a specified email address of the service desk. Using this technique, your SAP users don't have to write emails, pick up the phone or log into ServiceNow to create an incident.

Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.

For more information about integrating SAP and ServiceNow, visit https://sta-technologies.com/integrate-servicenow-and-sap/

Learn more at https://sta-technologies/ticket-system-for-sap/

Check out our other add-ons for SAP at https://sta-technologies.com

This video shows you how an error in transaction FB50 (Enter G/L account document) can be reported to your service desk along with the business context - the SAP screen field contents.

If you experience an error in an SAP system, you can report it directly from SAP via STA Ticket System. This add-on for SAP systems can create Incidents in ServiceNow with all relevant information added including information about the SAP system, user and currently running program. All screen fields can be added automatically to the ticket which results in quicker creation of tickets and the elimination of typos.

Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.

For more information about integrating SAP and ServiceNow, visit https://sta-technologies.com/integrate-servicenow-and-sap/

Learn more at https://sta-technologies/ticket-system-for-sap/

Check out our other add-ons for SAP at https://sta-technologies.com

This video shows you how to install STA Ticket System to send error messages as emails to the IT service desk.

After the installation, you can see some typical examples of using this functionality.

Once this is set up, your SAP users will be able to create tickets directly from the SAP GUI. All created tickets will contain a complete information package (SAP system, user, current program, screen fields etc.) as well as screenshots, authorization report etc.

Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.

Learn more at https://sta-technologies/ticket-system-for-sap/

Check out our other add-ons for SAP at https://sta-technologies.com

This video shows you how to attach a shortcut to a problematic SAP transaction to your service desk tickets.

Whenever you run into a problem in SAP, you can report it directly from the SAP GUI using STA Ticket System. This SAP add-on can create an Incident in ServiceNow with all relevant information included and a shortcut to the problematic transaction. Support experts can simply double-click on the shortcut file and the transaction will open in the relevant SAP system.

Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.

For more information about integrating SAP and ServiceNow, visit https://sta-technologies.com/integrate-servicenow-and-sap/

Learn more at https://sta-technologies/ticket-system-for-sap/

Check out our other add-ons for SAP at https://sta-technologies.com

If a fatal error occurs in SAP (usually called "short dump"), you can report it directly from SAP using STA Ticket System. This SAP add-on can create an Incident in ServiceNow with all relevant information enclosed and the whole short dump attached as an HTML file.

Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.

For more information about integrating SAP and ServiceNow, visit https://sta-technologies.com/integrate-servicenow-and-sap/

Learn more at https://sta-technologies/ticket-system-for-sap/

Check out our other add-ons for SAP at https://sta-technologies.com

This video shows you how an error in transaction CKUC (Multilevel Unit Costing) can be reported to your service desk.

Whenever a functional error happens in your S/4HANA system, your SAP users can report them directly from SAP via STA Ticket System.

This add-on for SAP systems can create Incidents in ServiceNow with all relevant information added including information about the SAP system, user and currently running program. All screen fields can be added automatically to the ticket which results in quicker creation of tickets and the elimination of typos.

Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.

For more information about integrating SAP and ServiceNow, visit https://sta-technologies.com/integrate-servicenow-and-sap/

Learn more at https://sta-technologies/ticket-system-for-sap/

Check out our other add-ons for SAP at https://sta-technologies.com

This video shows you how to report an authorization problem to your service desk.

If your SAP users have authorization problems in an SAP system, they can report it directly from the SAP user interface using STA Ticket System. This SAP add-on can create Incidents in ServiceNow with all relevant information enclosed including the standard SAP authorization report (output of transaction SU53).

Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.

For more information about integrating SAP and ServiceNow, visit https://sta-technologies.com/integrate-servicenow-and-sap/

Learn more at https://sta-technologies/ticket-system-for-sap/

Check out our other add-ons for SAP at https://sta-technologies.com

This video shows you how to install STA Ticket System to integrate SAP and ServiceNow systems using Inbound Email Actions.

See how easy it is to implement this interface using STA Ticket System. After the installation, you can see a typical example of using this connection: reporting a functional error in SAP.

ServiceNow can create incidents (and other objects) based on incoming emails using its Inbound Email Actions. Our SAP add-on can be configured to send tickets as emails to a specified email address, which is monitored by ServiceNow. Using this technique, your SAP users don't have to write emails, pick up the phone or log into ServiceNow to create an incident.

Once this interface is set up, your SAP users will be able to create tickets directly from the SAP GUI. All created tickets will contain a complete information package (SAP system, user, current program, screen fields etc.) as well as screenshots, authorization report etc.

Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.

For more information about integrating SAP and ServiceNow, visit https://sta-technologies.com/integrate-servicenow-and-sap/

Learn more at https://sta-technologies/ticket-system-for-sap/

Check out our other add-ons for SAP at https://sta-technologies.com

This video shows you how to install STA Ticket System to integrate SAP S/4 HANA and ServiceNow systems using the REST API.

Learn how easily you can implement this interface using STA Ticket System. After the installation tutorial, you can see how you can report an error in SAP.

ServiceNow has a REST API which can be used to create Incidents. Our SAP add-on can be configured to use this interface so your SAP users don't have to write emails, pick up the phone or log into ServiceNow to create an incident.

Once this connection is configured, your SAP users will be able to report errors directly from the SAP user interface. All created tickets will contain a complete information package (SAP system, user, current program, screen fields etc.) as well as screenshots and an authorization report.

Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.

For more information about integrating SAP and ServiceNow, visit https://sta-technologies.com/integrate-servicenow-and-sap/

Learn more at https://sta-technologies/ticket-system-for-sap/

Check out our other add-ons for SAP at https://sta-technologies.com

This video shows how you can integrate your SAP systems and ServiceNow using STA Ticket System using the REST API.

It takes only a few hours to install and set up this integration that simplifies the way of creating ServiceNow incidents. The biggest benefit is that the program automatically adds a lot of information to every incident, like system and user information, business context (screen field values) and program context (program names, screen numbers, call stack etc.). These features allow you to solve problems faster and significantly reduce SAP IT costs.

You can report errors right in SAP GUI (or Enterprise Portal), there is no need to open a browser window and log into ServiceNow to create the ticket manually. The simple process is:

1, Start STA Ticket System in the transaction where the error occurred using the System menu.
2, Enter a description of the problem and fill your ServiceNow fields.
3, Select the screen fields to include in the ticket.
4, Optionally the program can automatically attach authorization reports (SU53), short dumps, screenshots or any file you define.
5, Press “Send” to when you are finished. The program creates an incident in ServiceNow and attaches a PDF automatically that contains all technical and business data that helps business analysts and developers who will end up working on the incident.

You can add your own subscreen into the main screen of STA Ticket System along with any special business logic you require. We provide a template that you can use right out of the box.

For more information about integrating SAP and ServiceNow, visit https://sta-technologies.com/integrate-servicenow-and-sap/

For more information, visit https://sta-technologies.com/ticket-system-for-sap

ITSM Connector for SAP is a ServiceNow App that allows you to collect SAP-specific information for all your SAP incidents and have the following benefits:

- provide all details to your support staff so much less communication is required to clarify everything about a problem
- SAP end users have a quick and convenient way to report SAP errors
- SAP IT service managers can analyze the performance of the SAP support processes, identify gaps, bottlenecks and take action

All these benefits result in better KPIs, lower SAP IT costs and of course improved job satisfaction.

For more information, visit https://sta-technologies.com

This Windows app lets you to create incidents in ServiceNow with a few clicks.

The biggest benefit is that a screenshot and information on the hardware and software environment is attached to the incident automatically. This provides a lot of valuable information for the IT support teams, which reduces communication overhead and cuts ticket resolution times.

For more information, visit https://sta-technologies.com/ticket-system-for-windows/

Learn how you can reduce overall SAP ticket volume by up to 20% by displaying similar tickets recently submitted.

Your SAP end users will be able to either cancel the creation of a new incident or create a new one with a parent-child relationship to the master incident.

For more information, visit https://sta-technologies.com/eliminate-duplicate-tickets-from-your-it-service-desk/

You can create incidents in ServiceNow from SAP Fiori applications using STA Ticket System. Simply choose the standard "Create Support Message" menu item, enter a description and press send. Our SAP add-on will forward the ticket to ServiceNow.

Our add-on will include all relevant information in the incident (SAP system, program and user information, screen field contents, screenshot, authorization report etc.). This reduces extra communication between the caller and the service desk, which results in quicker ticket resolution.

For more information, visit https://sta-technologies.com/create-tickets-in-3rd-party-tools-from-sap-fiori-webgui-and-business-client/

You can create ServiceNow incidents from any SAP transaction running in SAP Business Client. Simply use the System menu just like with the classic SAP GUI to create a ticket in an external ITSM system, like ServiceNow.

Our add-on will include all relevant information in the incident (SAP system, program and user information, screen field contents, screenshot, authorization report etc.). This reduces extra communication between the caller and the service desk, which results in quicker ticket resolution.

For more information, visit https://sta-technologies.com/create-tickets-in-3rd-party-tools-from-sap-fiori-webgui-and-business-client/

Create ServiceNow incidents when an alert is raised in SAP Solution Manager MAI (Monitoring and Alerting Infrastructure).

This example shows how you can react to System Monitoring alerts and create ServiceNow incidents automatically, without any user activity.

You can implement your business logic to have a mapping between ServiceNow incident fields and alert attributes and you can also assign custom texts to to different alert types.

All SAP-related data can be saved to ServiceNow tables too using our scoped ServiceNow application. All this technical data can be blended with your standard reports and dashboards to provide more insights to your SAP service desk processes.

For more information, visit our website at https://sta-technologies.com

It is a very common strategy to have support teams per SAP module (like Material Management, Finance, Sales and Distributopn and so on) within an SAP IT service desk. Our Ticket System for SAP add-on can set the assignment group of an incident automatically, based on the attributes of the currently running SAP program.

When an SAP end user creates a ServiceNow incident using STA Ticket System, the add-on will automatically detect the current SAP transaction code and application component (MM, FI, SD etc.) and look up the default assignment group in a customizing table. If any records are found, the assignment group field will be populated.

Moreover, the assignment group can be displayed on the main screen or hidden from end users.

For more information, visit https://sta-technologies.com/automatic-support-group-determination-based-on-sap-transaction/

See how you can conveniently report errors directly from SAP using STA Ticket System and the self-service customer portal of ServiceNow.

The process can be triggered directly from the SAP UI and our add-on automatically generates and downloads important attachments as a screenshot, authorization report and a PDF containing all information of the SAP user, system, running program, screen field contents etc.

As the last step, it automatically opens the service portal of ServiceNow and the temporary directory with the attachments.

This allows SAP end users to conveniently report errors using your existing support processes without the need to change how your IT service desk works.

For more information, visit https://sta-technologies.com

Reduce incoming ticket volume by displaying your relevant ServiceNow Knowledge Base articles in SAP.

In this example we create an incoming invoice using transaction MIRO and receive an error message. Upon creating a new ticket from the SAP GUI, a Knowledge Base search is performed based on the subject of the ticket. All hits are displayed in SAP and we can read the KB articles by double-clicking on them. After realizing that we can solve the problem ourselves, we cancel the creation of a new ticket.

Let your SAP users find solutions for their problems instead of creating incidents that overload your service desk and can be solved easily by reading a Knowledge Base article.

For more information, visit https://sta-technologies.com