ServiceDesk Plus integration videos
See how you can enhance and simplify your SAP support processes with an integration with ServiceDesk Plus
SAP - ManageEngine ServiceDesk Plus On Premise integration
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Connect SAP and ServiceDesk Plus using the REST API - full installation
This video shows you how to install STA Ticket System to integrate SAP and ManageEngine ServiceDesk Plus systems using the REST API.
Learn how easily you can connect your SAP and ME SDP systems using STA Ticket System. After the installation, we show your how you can report an SAP authorization problem.
ManageEngine ServiceDesk Plus offers a REST API which allows you to create Requests. Our SAP add-on can be set up to use this API so your SAP users don't have to write emails, pick up the phone or log into ME SDP to create a Request.
Once this connection is configured, your SAP users will be able to report errors directly from the SAP user interface. All created Requests will contain a complete information package (SAP system, user, current program, screen fields etc.) as well as screenshots and an authorization report (SU53).
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating ME SDP, visit https://sta-technologies.com/integrate-servicedesk-plus-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on ManageEngine Marketplace: https://marketplace.manageengine.com/servicedesk-plus-connector-for-sap
Check out our other add-ons for SAP at https://sta-technologies.com -
Use Email Commands to connect SAP and ServiceDesk Plus - full installation
This video shows you how to install STA Ticket System to integrate SAP and ManageEngine ServiceDesk Plus systems using Email Commands.
Watch how easy it is to implement this email-based interface using STA Ticket System. After the installation, you can see how you can report a functional error in SAP.
ManageEngine ServiceDesk Plus can create Requests based on incoming emails using Email Commands. Our SAP add-on can be configured to send error reports as emails to a specified email address, which is monitored by ManageEngine ServiceDesk Plus. Using this solution, your SAP users won't have to write emails, pick up the phone or log into ME SDP to create a Request.
Once this interface is set up, your SAP users will be able to create tickets directly from the SAP GUI. All created tickets will contain a complete information package (SAP system, user, current program, screen fields etc.) as well as screenshots and an authorization report.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating ME SDP, visit https://sta-technologies.com/integrate-servicedesk-plus-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on ManageEngine Marketplace: https://marketplace.manageengine.com/servicedesk-plus-connector-for-sap
Check out our other add-ons for SAP at https://sta-technologies.com -
Create ServiceDesk Plus requests enriched with screenshots and attachments
This Windows application allows you to create requests in ManageEngine ServiceDesk Plus with a few clicks.
Additionally, a screenshot can be attached automatically along with hardware and software information of the client PC. This provides a lot of extra information for the IT support desk, which results in less communication overhead and quicker ticket resolution.
For more information, visit https://sta-technologies.com/ticket-system-for-windows/ -
SAP Fiori - ManageEngine ServiceDesk Plus integration - Creating a request
You can submit Requests to ServiceDesk Plus from SAP Fiori applications using STA Ticket System. Simply choose the standard "Create Support Message" menu item, enter a description and press send. Our SAP add-on will forward the ticket to ManageEngine ServiceDesk Plus.
Our add-on will include all relevant information in the incident (SAP system, program and user information, screen field contents, screenshot, authorization report etc.). This reduces extra communication between the requester and the service desk, which results in quicker ticket resolution.
For more information, visit https://sta-technologies.com/create-tickets-in-3rd-party-tools-from-sap-fiori-webgui-and-business-client/ -
ManageEngine ServiceDesk Plus - SAP Solution Manager integration
Create incidents in ServiceDesk Plus when alerts are triggered in SAP Solution Manager, without any manual effort.
Learn how easy it is to integrate SAP Solution Manager and ServiceDesk Plus using STA Ticket System for SAP.
This video shows how alerts triggered by the Monitoring and Alerting Infrastructure (MAI) are forwarded to ServiceDesk Plus.
All alert and metric details are added to the incident as well as hyperlinks to relevant SAP transactions where you can immediately start analyzing the problem.
For more information, visit https://sta-technologies.com -
ServiceDesk Plus: Automatic group determination based on SAP transaction
Usually SAP IT service desk has support teams per module, like Material Management, Finance, Sales and Distributopn and so on. Our Ticket System for SAP add-on can automatically set the support group of a request in ManageEngine ServiceDesk Plus based on the properties of the currently running program.
When an SAP user submits a ticket through STA Ticket System, the add-on will automatically detect the current SAP transaction code and application component (MM, FI, SD etc.) and look up the default group in a configuration table. This is how you can assign a support group automatically.
Additionally, the support group can be displayed on the main screen or hidden from users.
For more information, visit https://sta-technologies.com/automatic-support-group-determination-based-on-sap-transaction/ -
ServiceDesk Plus - Reporting an SAP error using the self-service portal
Learn how easily you can report errors directly from SAP systems using STA Ticket System and the self-service customer portal of ManageEngine ServiceDesk Plus On Demand.
The process can be started directly from the SAP UI where the error happened and our add-on automatically creates and downloads important attachments such as a screenshot, authorization report and a PDF containing all information of the SAP user, system, running program, screen field contents etc.
Finally, it automatically opens the service portal of ServiceDesk Plus On Demand and the temporary directory with the attachments.
This way SAP end users can conveniently SAP problems using your existing support processes without the need to change how your IT service desk works.
For more information, visit https://sta-technologies.com
SAP - ManageEngine ServiceDesk Plus On Demand integration
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ServiceDesk Plus On Demand: report an S/4 HANA functional error from the SAP GUI
This video shows you how an error in transaction BP (Business Partner) can be reported to your service desk.
Whenever a functional error happens in your S/4 HANA system, your SAP users can report them directly from SAP via STA Ticket System. This add-on for SAP systems can create Requests in ManageEngine ServiceDesk Plus with all relevant information added including information about the SAP system, user and currently running program. All screen fields can be added automatically to the ticket which results in quicker creation of tickets and the elimination of typos.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating ME SDP, visit https://sta-technologies.com/integrate-servicedesk-plus-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on ManageEngine Marketplace: https://marketplace.manageengine.com/servicedesk-plus-connector-for-sap
Check out our other add-ons for SAP at https://sta-technologies.com -
ServiceDesk Plus On Demand: report an SAP short dump from the SAP GUI
If a fatal error happens in SAP ("short dump"), you can report it directly from the SAP GUI using STA Ticket System. This SAP add-on can create a Request in ManageEngine ServiceDesk Plus with all relevant information included and the whole short dump attached as an HTML file.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating ME SDP, visit https://sta-technologies.com/integrate-servicedesk-plus-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on ManageEngine Marketplace: https://marketplace.manageengine.com/servicedesk-plus-connector-for-sap
Check out our other add-ons for SAP at https://sta-technologies.com -
Use Email Commands to integrate SAP and ServiceDesk Plus On Demand - full istallation
This video shows you how to install STA Ticket System to integrate SAP and ManageEngine ServiceDesk Plus On Demand systems using Email Commands.
See how easy it is to implement this interface using STA Ticket System. After the installation, you will see how you can report a functional error in SAP.
ManageEngine ServiceDesk Plus can convert incoming emails to Requests using Email Commands. Our SAP add-on can be configured to send tickets as emails to a specified email address, which is monitored by ManageEngine ServiceDesk Plus. Using this technique, your SAP users don't have to write emails, pick up the phone or log into ME SDP to create a Request.
Once this interface is set up, your SAP users will be able to create tickets directly from the SAP GUI. All created tickets will contain a complete information package (SAP system, user, current program, screen fields etc.) as well as screenshots and an authorization report.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating ME SDP, visit https://sta-technologies.com/integrate-servicedesk-plus-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on ManageEngine Marketplace: https://marketplace.manageengine.com/servicedesk-plus-connector-for-sap
Check out our other add-ons for SAP at https://sta-technologies.com -
Integrate SAP and ServiceDesk Plus On Demand using the REST API - full installation
This video shows you how to install STA Ticket System to integrate SAP and ManageEngine ServiceDesk Plus On Demand systems using the REST API.
Learn how easily you can implement this interface using STA Ticket System. After the installation tutorial, you can see how you can report an SAP authorization problem.
ManageEngine ServiceDesk Plus provides a REST API which can be used to create Requests. Our SAP add-on can be configured to use this interface so your SAP users don't have to write emails, pick up the phone or log into ME SDP to create a Request.
Once this connection is configured, your SAP users will be able to report errors directly from the SAP user interface. All created tickets will contain a complete information package (SAP system, user, current program, screen fields etc.) as well as screenshots and an authorization report.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating ME SDP, visit https://sta-technologies.com/integrate-servicedesk-plus-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on ManageEngine Marketplace: https://marketplace.manageengine.com/servicedesk-plus-connector-for-sap
Check out our other add-ons for SAP at https://sta-technologies.com -
ServiceDesk Plus On Demand: attach a shortcut to S/4 HANA transaction to a request
This video shows you how to attach a shortcut to a problematic SAP transaction to your service desk tickets.
Whenever you run into a problem in SAP, you can report it directly from the SAP GUI using STA Ticket System. This SAP add-on can create a Request in ManageEngine ServiceDesk Plus with all relevant information included and a shortcut to the problematic transaction. Support experts can simply double-click on the shortcut file and the transaction will open in the relevant SAP system.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating ME SDP, visit https://sta-technologies.com/integrate-servicedesk-plus-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on ManageEngine Marketplace: https://marketplace.manageengine.com/servicedesk-plus-connector-for-sap
Check out our other add-ons for SAP at https://sta-technologies.com -
ServiceDesk Plus On Demand: report a short dump in S/4 HANA from the SAP GUI
This video shows you how to report a short dump to your service desk.
If a fatal error happens in S/4 HANA ("short dump"), you can report it directly from the SAP GUI using STA Ticket System. This SAP add-on can create a Request in ManageEngine ServiceDesk Plus with all relevant information included and the whole short dump attached as an HTML file.
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating ME SDP, visit https://sta-technologies.com/integrate-servicedesk-plus-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on ManageEngine Marketplace: https://marketplace.manageengine.com/servicedesk-plus-connector-for-sap
Check out our other add-ons for SAP at https://sta-technologies.com -
ServiceDesk Plus On Demand: report an S/4 HANA authorization problem from the SAP GUI
If your SAP users have authorization problems in an S/4HANA system, they can report it directly from the SAP user interface using STA Ticket System. This SAP add-on can create Requests in ManageEngine ServiceDesk Plus with all relevant information enclosed including the standard SAP authorization report (output of transaction SU53).
Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.
For more information about integrating ME SDP, visit https://sta-technologies.com/integrate-servicedesk-plus-sap/
Learn more at https://sta-technologies/ticket-system-for-sap/
Listing on ManageEngine Marketplace: https://marketplace.manageengine.com/servicedesk-plus-connector-for-sap
Check out our other add-ons for SAP at https://sta-technologies.com -
Create ServiceDesk Plus On Demand requests enriched with screenshots and attachments
This Windows app lets you to create requests in ManageEngine ServiceDesk Plus On Demand with a few clicks.
Furthermore, screenshots and information on the hardware and software environment can be attached to the request. This provides a lot of additional information for the IT support teams, which reduces communication overhead and cuts ticket resolution times.
For more information, visit https://sta-technologies.com/ticket-system-for-windows/ -
ServiceDesk Plus On Demand: Automatic group determination based on SAP transaction
Usually SAP IT service desk has support teams per module, like Material Management, Finance, Sales and Distributopn and so on. Our Ticket System for SAP add-on can automatically set the support group of a request in ManageEngine ServiceDesk Plus On Demand based on the properties of the currently running program.
When an SAP user submits a ticket through STA Ticket System, the add-on will automatically detect the current SAP transaction code and application component (MM, FI, SD etc.) and look up the default group in a configuration table. This is how you can assign a support group automatically.
Additionally, the support group can be displayed on the main screen or hidden from users.
For more information, visit https://sta-technologies.com/automatic-support-group-determination-based-on-sap-transaction/ -
ServiceDesk Plus On Demand - Reporting an SAP error using the self-service portal
Learn how easily you can report errors directly from SAP systems using STA Ticket System and the self-service customer portal of ManageEngine ServiceDesk Plus On Demand.
The process can be started directly from the SAP UI where the error happened and our add-on automatically creates and downloads important attachments such as a screenshot, authorization report and a PDF containing all information of the SAP user, system, running program, screen field contents etc.
Finally, it automatically opens the service portal of ServiceDesk Plus On Demand and the temporary directory with the attachments.
This way SAP end users can conveniently SAP problems using your existing support processes without the need to change how your IT service desk works.
For more information, visit https://sta-technologies.com
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