ServiceDesk Plus integration videos

This video shows you how to install STA Ticket System to integrate SAP and ManageEngine ServiceDesk Plus systems using Email Commands.

Watch how easy it is to implement this email-based interface using STA Ticket System. After the installation, you can see how you can report a functional error in SAP.

ManageEngine ServiceDesk Plus can create Requests based on incoming emails using Email Commands. Our SAP add-on can be configured to send error reports as emails to a specified email address, which is monitored by ManageEngine ServiceDesk Plus. Using this solution, your SAP users won't have to write emails, pick up the phone or log into ME SDP to create a Request.

Once this interface is set up, your SAP users will be able to create tickets directly from the SAP GUI. All created tickets will contain a complete information package (SAP system, user, current program, screen fields etc.) as well as screenshots and an authorization report.

Having all this information instantly available to your service desk staff, ticket resolution times can be greatly reduced.

For more information about integrating ME SDP, visit https://sta-technologies.com/integrate-servicedesk-plus-sap/

Learn more at https://sta-technologies/ticket-system-for-sap/

Listing on ManageEngine Marketplace: https://marketplace.manageengine.com/servicedesk-plus-connector-for-sap

Check out our other add-ons for SAP at https://sta-technologies.com

This Windows application allows you to create requests in ManageEngine ServiceDesk Plus with a few clicks.

Additionally, a screenshot can be attached automatically along with hardware and software information of the client PC. This provides a lot of extra information for the IT support desk, which results in less communication overhead and quicker ticket resolution.

For more information, visit https://sta-technologies.com/ticket-system-for-windows/

You can submit Requests to ServiceDesk Plus from SAP Fiori applications using STA Ticket System. Simply choose the standard "Create Support Message" menu item, enter a description and press send. Our SAP add-on will forward the ticket to ManageEngine ServiceDesk Plus.

Our add-on will include all relevant information in the incident (SAP system, program and user information, screen field contents, screenshot, authorization report etc.). This reduces extra communication between the requester and the service desk, which results in quicker ticket resolution.

For more information, visit https://sta-technologies.com/create-tickets-in-3rd-party-tools-from-sap-fiori-webgui-and-business-client/

Create incidents in ServiceDesk Plus when alerts are triggered in SAP Solution Manager, without any manual effort.

Learn how easy it is to integrate SAP Solution Manager and ServiceDesk Plus using STA Ticket System for SAP.

This video shows how alerts triggered by the Monitoring and Alerting Infrastructure (MAI) are forwarded to ServiceDesk Plus.

All alert and metric details are added to the incident as well as hyperlinks to relevant SAP transactions where you can immediately start analyzing the problem.

For more information, visit https://sta-technologies.com

Usually SAP IT service desk has support teams per module, like Material Management, Finance, Sales and Distributopn and so on. Our Ticket System for SAP add-on can automatically set the support group of a request in ManageEngine ServiceDesk Plus based on the properties of the currently running program.

When an SAP user submits a ticket through STA Ticket System, the add-on will automatically detect the current SAP transaction code and application component (MM, FI, SD etc.) and look up the default group in a configuration table. This is how you can assign a support group automatically.

Additionally, the support group can be displayed on the main screen or hidden from users.

For more information, visit https://sta-technologies.com/automatic-support-group-determination-based-on-sap-transaction/

Learn how easily you can report errors directly from SAP systems using STA Ticket System and the self-service customer portal of ManageEngine ServiceDesk Plus On Demand.

The process can be started directly from the SAP UI where the error happened and our add-on automatically creates and downloads important attachments such as a screenshot, authorization report and a PDF containing all information of the SAP user, system, running program, screen field contents etc.

Finally, it automatically opens the service portal of ServiceDesk Plus On Demand and the temporary directory with the attachments.

This way SAP end users can conveniently SAP problems using your existing support processes without the need to change how your IT service desk works.

For more information, visit https://sta-technologies.com